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Customer Focus The concept that the customer is the only person qualified to specify what Quality means. This leads to detailed analyses of who are the customers, what are their needs, what features (or new) are required of our products/services, how do customers rate our products/services versus our competitors and why, how can we keep our customers satisfied? GITS delivers its services and solutions through focused teams with a thorough understanding of the industry evolution, business issues and applicable technologies, enabling GITS to deliver solutions to meet the exact needs of its clients.